Privacy Policy

1. Introduction

Winya ("we," "our," or "us") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our website, making an inquiry, or engaging with us, you agree to the terms of this Privacy Policy.

2. Collection of Personal Information

We collect personal information only when it is necessary for our business functions and operations. The types of information we collect may include names, contact details such as phone numbers and email addresses, business or organisation details, and any other information you provide when making an inquiry or communicating with us. Personal information is collected directly from you through website contact forms, email correspondence, phone conversations, or any other means of interaction. In some cases, we may collect publicly available business-related information.

We do not collect sensitive personal information such as financial data, health records, or payment details, as our website does not facilitate direct transactions or online purchases.

3. Use and Disclosure of Personal Information

Any personal information collected is used primarily to respond to inquiries, provide details about our commercial furniture products and services, manage client relationships, and improve our business operations. We may also use the information to send relevant communications, updates, or marketing materials if consent has been provided.

We do not sell, rent, or trade personal information to third parties. However, we may disclose information to trusted service providers who assist in business operations, such as website hosting, IT support, and digital marketing services. Any third parties with access to personal information are required to handle it in compliance with Australian privacy laws. We may also disclose personal information where required by law or in response to legal requests by regulatory authorities.

4. Storage and Security of Personal Information

We take reasonable steps to protect personal information from unauthorised access, misuse, interference, loss, or disclosure. Security measures include data encryption, secure servers, and controlled access to personal data. While we implement best practices to protect information, no method of transmission over the internet is entirely secure. Individuals who interact with our website and services should take their own precautions to safeguard personal information.

Personal information is retained for as long as necessary to fulfill its intended purpose unless a longer retention period is required by law. When no longer needed, we take appropriate steps to securely delete or de-identify personal data.

5. Access, Correction, and Management of Personal Information

Individuals have the right to request access to the personal information we hold about them. If any of the information is inaccurate, incomplete, or outdated, a request can be made to update or correct it. We will take reasonable steps to respond to such requests in accordance with privacy laws.

If you wish to access or modify your personal information, please contact us using the details provided at the end of this policy. Proof of identity may be required to process these requests.

6. Anonymity and Pseudonymity

Where possible, individuals have the option to interact with us anonymously or using a pseudonym. However, in cases where it is impractical to provide services without identifying an individual, such as responding to inquiries or conducting business transactions, we may require personal information.

7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance user experience and collect data on website traffic and interactions. Cookies are small files stored on your device that help us analyse website usage and improve functionality. You can modify your browser settings to refuse cookies; however, this may affect the usability of certain website features.

We may also use third-party analytics services to gather insights into website performance and visitor behavior. Data collected through these services is anonymised and used solely for improving our website and business operations.

8. International Data Transfers

Winya is an Australian-based business, and our website is primarily intended for users within Australia. However, website visitors from outside Australia may still interact with us. If personal information is collected from individuals outside Australia, it will be handled in accordance with this Privacy Policy and Australian privacy laws.

9. Compliance with International Privacy Laws

While we operate under Australian privacy legislation, we recognise that individuals from other jurisdictions may access our website. For users based in California, we acknowledge the requirements of the California Online Privacy Protection Act (CalOPPA). We do not explicitly market to or target individuals in California, but if personal data from U.S. users is collected through website inquiries, it will be handled securely and not shared without consent.

10. Complaints and Dispute Resolution

If you believe we have breached the Australian Privacy Principles or have concerns regarding how your personal information has been handled, you can submit a complaint by contacting us directly. We will investigate and respond to complaints within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

11. Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

12. Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

13. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Any updates will be posted on our website with the revised effective date. We encourage users to review this policy regularly to stay informed about how we handle personal information.

14. Contact Information

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or need to make a privacy-related complaint, please contact us at:

Email: info@winya.com.au
Phone: 1300 184 799
Address: Suite 1, Ground Floor 435a Kent Street